Help and Shipping page
What is the cost of postage and handling?
Within Australia it is a Flat Rate of $15.00 per order to one destination.
For your peace of mind Australia Post has a tracking service where your parcel can be found along its route.
International orders will be assessed and a postage price will be quoted.
What are my options to place an order?
Online: Add the goods to the shopping cart
Telephone: Within Australia (08) 9454 7128 or Email firstname.lastname@example.org
International: +61 8 9454 7128 or Email email@example.com
Can I purchase goods if I live outside of Australia?
Yes, Hot Stitches welcomes international orders; the currency displayed on the site is in Australian Dollars.
Please email with your order so we can quote the total cost including postage before you proceed with payment.
How long will it be before my order is delivered?
Your order will be completed within a week and then allow 1 week for delivery depending on where in Australia you are.
Please advise if you urgently need the garments and every effort will be made to get them to you as soon as possible
International orders depend on where in the world you are situated and how you wish the goods to be sent to you via Airmail or Sea mail
What if my selection is unavailable?
We will notify you by email or telephone, you can either make another selection or withdraw your order all money paid will be refunded.
Do you make or alter garments to fit any size?
Yes we do. Please email the measurements to our professional team.
We will quote on the cost before beginning the order.
Can the garments be washed in nursing home laundries?
Yes they can. We have chosen the fabrics very carefully with regard to durability; we recommend they be washed at a lower temperature to ensure a longer life. Most fabrics will not require any pressing. We do not recommend the use of bleach as this breaks down most fabrics. All fabrics have been tested before being used in production.
Will you design special garments for individual needs?
Yes we will do our best, if you have any suggestions just ask.